FAQ

Yes. The voltage can be customized according to different countries and regional requirements, such as 380V/50Hz, 220V/60Hz, or other specifications.

Yes, all parts that come into contact with food are made from materials such as 304 stainless steel that meet food safety standards, ensuring safety, hygiene, and durability.

Yes. Our industrial machines are designed with stable structures and reliable performance to meet long-term continuous production requirements.

Yes. We provide customized production line solutions based on customers' factory layout, production capacity, and product processing requirements.

Yes. Our machines are packed according to export standards with moisture-proof and shock-resistant protection. Wooden case packaging is available if required.

The HS code is: 8438100090.

We provide remote technical support, including online video guidance, machine commissioning, operation training, and troubleshooting assistance.

Yes. We provide spare parts supply services and long-term spare parts support according to customers' requirements.

Yes. We provide overseas installation services and remote video guidance for installation and commissioning.

Normally, one machine can be ordered. The final quantity depends on the machine model and project requirements.

The standard payment term is usually 30% T/T deposit, with the balance paid before shipment. The delivery time is generally 30–60 days, depending on the machine model and order quantity.